Terms and Conditions
Smith Cleaning Limited
Last Updated: [16/06/2026]
These Terms and Conditions apply to all services provided by Smith Cleaning Limited (“we”, “us” or “our”).
By accepting a quotation, booking a service, instructing us to proceed, continuing to use our services, or making payment against an invoice, you agree to be bound by these Terms and Conditions.
Nothing within these Terms and Conditions affects your statutory rights.
1. Services
Smith Cleaning Limited provides exterior cleaning services including, but not limited to:
- Window cleaning
- Gutter clearing
- Fascia and soffit cleaning
- Wall cleaning
- Pressure washing
- Steam cleaning
- Roof cleaning
- Softwashing
- Biocide treatments
- Drone inspections
All work will be carried out using methods, equipment and cleaning solutions considered appropriate by Smith Cleaning Limited.
2. Quotations
Quotations are valid for 30 days unless otherwise stated.
Quotations are based upon information available at the time of survey and may be revised where unforeseen conditions, restricted access, safety concerns or additional work requirements become apparent.
Any variations will be discussed with the customer before additional work proceeds wherever reasonably practicable.
3. Property Care Guarantee
Smith Cleaning Limited is committed to protecting the properties entrusted to us.
We will seek to use the safest and least aggressive cleaning method appropriate for the surface being treated whilst aiming to achieve the desired cleaning result.
Where multiple cleaning methods are available, we reserve the right to determine the most appropriate method based upon our experience, training and assessment of the property.
Where we believe a requested method may cause damage or produce an unsatisfactory result, we reserve the right to decline the work or recommend an alternative solution.
4. Access
Customers are responsible for providing safe and reasonable access to the property.
This includes ensuring that:
- Gates are unlocked where necessary
- Pets are secured
- Access routes are clear
- Any known hazards are disclosed before work begins
Where access is unavailable upon arrival, Smith Cleaning Limited reserves the right to recover reasonable costs incurred, including travel time and labour costs.
5. Abandoned Appointments
Where an appointment has been agreed and Smith Cleaning Limited is unable to gain access or commence work due to circumstances beyond our reasonable control, we reserve the right to charge a reasonable attendance fee to cover travel, labour and associated costs.
6. Parking and Access Costs
Where parking charges, permits, access fees, road tolls, ferry charges or similar costs are incurred in order to complete a service, Smith Cleaning Limited reserves the right to recharge these costs unless otherwise agreed in writing.
Customers are responsible for informing us of any parking restrictions, permits, access codes, security arrangements or access requirements before the scheduled visit.
7. Scheduled Maintenance Services
For customers receiving regular maintenance services, visits will normally be carried out at the agreed service interval.
Visit dates may vary due to weather conditions, operational requirements, staff illness, vehicle breakdowns or other circumstances beyond our reasonable control.
8. Annual Price Reviews
Smith Cleaning Limited reserves the right to review and adjust prices periodically.
Customers receiving regular maintenance services will be notified of any price changes before their next scheduled visit.
Price increases may take account of inflation, labour costs, insurance costs, fuel costs, equipment investment and other operating expenses.
Annual increases will typically be based upon the Retail Price Index (RPI) plus 3%, although this is not guaranteed.
9. Recurring Service Continuity
Prices for regular maintenance services are based upon the agreed cleaning frequency.
Where visits are skipped, postponed, suspended or extended beyond the agreed interval, Smith Cleaning Limited reserves the right to adjust future pricing to reflect the additional time, labour and resources required.
Customers who repeatedly postpone, decline or cancel scheduled visits may be removed from maintenance pricing and transferred to one-off service pricing.
Where a service has been suspended for an extended period, we reserve the right to require an initial restoration clean before maintenance services recommence.
10. Weather Conditions
We reserve the right to postpone, reschedule or suspend work where weather conditions may affect safety, service quality or the effectiveness of the cleaning process.
11. Window Cleaning
Pure water window cleaning may occasionally leave minor spotting during initial cleans due to residues from previous cleaning products, oxidised frames, ventilation deposits or heavy contamination.
Results generally improve significantly following subsequent visits.
We cannot guarantee removal of:
- Failed double-glazed unit staining
- Hard water staining
- Scratches
- Etched glass
- Paint
- Silicone residue
- Cement residue
- Construction debris
- Pre-existing defects
Whilst every effort will be made to clean all accessible glass, some windows may be omitted where access is restricted or where cleaning would present a safety risk.
12. Gutter Clearing and Drainage
Gutters will be cleared of accessible debris using specialist equipment.
Where reasonably practicable, flow testing may be carried out.
We cannot guarantee the performance of gutter systems suffering from:
- Defective installation
- Inadequate falls
- Failed joints
- Hidden defects
- Underground drainage issues
- Structural defects
Clearing a gutter or downpipe does not guarantee that underground drainage systems are free-flowing.
13. Roof Cleaning, Softwashing and Biocide Treatments
Biocidal treatments kill biological growth and spores but do not provide permanent protection.
Results may continue to develop for weeks or months following treatment.
The rate at which contamination returns depends on environmental conditions and cannot be guaranteed.
14. Chemical Treatments
Customers must inform Smith Cleaning Limited before work commences if there are:
- Ponds
- Aquariums
- Sensitive plants
- Beehives
- Livestock
- Pets
- Water features
- Other environmental considerations
Customers are responsible for identifying any environmental risks that may require special precautions.
15. Pressure Washing and Surface Cleaning
Pressure washing, steam cleaning and other restorative cleaning processes may reveal defects previously concealed by dirt, moss, algae, staining or general weathering.
This may include:
- Loose pointing
- Damaged render
- Cracked surfaces
- Failed coatings
- Worn materials
- Previous repairs
Smith Cleaning Limited accepts no responsibility for pre-existing defects revealed during cleaning.
16. Water Supply
Where a customer provides a water supply, Smith Cleaning Limited accepts no responsibility for interruptions, delays or reduced performance caused by inadequate water pressure, flow rates or supply failures.
17. Working at Height
Smith Cleaning Limited operates a ladder-minimisation policy and reserves the right to refuse access to areas that cannot be reached safely using approved methods and equipment.
Where specialist access equipment is required, additional charges may apply.
18. Equipment and Site Safety
All equipment, hoses, water-fed poles, gutter clearing systems, pressure washing equipment, signage, cones and other materials brought onto site remain the property of Smith Cleaning Limited.
Customers, guests, tenants, contractors and other third parties must not move, operate or interfere with our equipment without permission.
We accept no responsibility for injury, damage or loss arising from unauthorised interference with our equipment.
Customers and members of the public may be asked to remain clear of active work areas whilst services are being carried out.
19. Third-Party Contractors
Smith Cleaning Limited accepts no responsibility for delays, damage or additional costs arising from the actions or omissions of third-party contractors working at or attending the property before, during or after our services.
20. Wildlife
Work may be postponed, modified or cancelled where nesting birds, bats or other protected wildlife are discovered.
Smith Cleaning Limited will comply with all relevant wildlife protection legislation.
21. Property Management Companies and Letting Agents
Where instructions are received from a holiday letting company, property management company, estate management company or similar representative, the contract shall exist solely between Smith Cleaning Limited and the organisation placing the order.
The instructing organisation warrants that it has the authority to order the services requested.
Payment remains due from the instructing organisation regardless of any dispute, complaint or disagreement subsequently raised by a property owner, occupier or guest.
Any refund, credit or compensation offered by the instructing organisation to a property owner, occupier or guest shall remain the responsibility of that organisation unless Smith Cleaning Limited has been proven to have acted negligently or failed to complete the agreed scope of works.
22. Right to Rectify
If a customer believes work has not been completed to a satisfactory standard, Smith Cleaning Limited must be given a reasonable opportunity to inspect and rectify the issue before any third party is instructed.
Failure to provide a reasonable opportunity to inspect and rectify may affect any subsequent claim.
Smith Cleaning Limited shall not be responsible for costs incurred through the engagement of third-party contractors without our prior written agreement.
23. Pre-Existing Defects
Cleaning may reveal defects previously hidden by dirt, algae, moss, staining or weathering.
Examples include:
- Failed pointing
- Cracked render
- Loose paint
- Defective seals
- Damaged guttering
- Failed glazing units
- Surface deterioration
Smith Cleaning Limited accepts no responsibility for defects that existed prior to cleaning, whether visible or concealed.
24. Ownership of Materials
Any materials, fittings, replacement parts or goods supplied by Smith Cleaning Limited shall remain our property until paid for in full.
25. Photographic Records
Photographs, videos and drone imagery may be taken before, during and after works for:
- Quality control
- Training
- Record keeping
- Insurance purposes
- Dispute resolution
- Legal purposes
Such records may be relied upon as evidence of the property’s condition and the work completed.
Marketing use of identifiable property images will only occur where permission is required and has been obtained.
26. Damage and Liability
Smith Cleaning Limited maintains Public Liability Insurance with cover up to £10,000,000.
Any concerns regarding accidental damage should be reported as soon as reasonably practicable and preferably within 48 hours of completion.
To the fullest extent permitted by law, Smith Cleaning Limited shall only be liable for losses that are reasonably foreseeable and directly attributable to our negligence or breach of contract.
We shall not be liable for losses arising from:
- Existing defects
- Hidden defects
- Wear and tear
- Poor maintenance
- Defective installation
- Material failure
- Circumstances beyond our reasonable control
Nothing in these Terms and Conditions shall limit or exclude liability where such limitation or exclusion is prohibited by law.
27. Payment Terms
Unless otherwise agreed in writing, invoices are due within 7 days of the invoice date.
If payment has not been received:
- A reminder may be issued after 7 days
- A further reminder may be issued after 14 days
- Additional recovery action may commence after 21 days
Smith Cleaning Limited reserves the right to recover reasonable costs incurred in recovering overdue debts together with any interest, compensation or charges permitted by applicable law.
All reminders and payment communications will be sent to the email address supplied by the customer.
It is the customer’s responsibility to provide and maintain a valid email address.
Failure to receive reminders due to an incorrect, inaccessible or outdated email address shall not affect the customer’s obligation to pay.
We reserve the right to suspend future services where invoices remain outstanding.
Commercial customers may be charged statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
28. Cancellations
Customers are requested to provide a minimum of 48 hours’ notice when cancelling or rearranging appointments.
Repeated cancellations may result in removal from maintenance schedules.
29. Complaints
Customers should notify Smith Cleaning Limited of any concerns as soon as reasonably practicable and preferably within 48 hours of completion.
We will investigate all reasonable complaints and, where appropriate, be given the opportunity to inspect and rectify any issues.
30. Privacy
Customer information will be processed in accordance with applicable data protection legislation.
Further details regarding the collection, storage and use of personal information are available within our Privacy Policy.
31. Consumer Rights
Nothing within these Terms and Conditions shall affect any statutory rights available to consumers under applicable law.
32. Force Majeure
Smith Cleaning Limited shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to adverse weather, flooding, fire, illness, vehicle breakdowns, equipment failure, supplier shortages, industrial action, government restrictions or other unforeseen events.
33. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
34. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from or connected with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
35. Amendments
Smith Cleaning Limited reserves the right to amend these Terms and Conditions at any time.
The latest version will always be available on our website.
